Comments on: Is Your Email Communication (or Lack of It) Costing You Sales? http://www.learntodoitright.com/2008/06/03/is-your-email-communication-or-lack-of-it-costing-you-sales/ Learn how to make your web site successful through customer-oriented web design, copywriting and SEO. Sun, 25 Jul 2010 18:50:57 -0400 http://wordpress.org/?v=2.8.5 hourly 1 By: Viki http://www.learntodoitright.com/2008/06/03/is-your-email-communication-or-lack-of-it-costing-you-sales/comment-page-1/#comment-13 Viki Mon, 16 Jun 2008 01:36:20 +0000 http://www.learntodoitright.com/?p=4#comment-13 Nightshadow, Promptly answering emails can go a long ways towards establishing credibility and a solid foundation for a successful business. But like you stated, the sheer volume of emails and other urgent business can make it very challenging to answer emails promptly. Time management and prioritizing often need to come into play to make it manageable, especially for the small business and sole proprietors. Thank you for bringing up that very important point! Nightshadow,

Promptly answering emails can go a long ways towards establishing credibility and a solid foundation for a successful business. But like you stated, the sheer volume of emails and other urgent business can make it very challenging to answer emails promptly. Time management and prioritizing often need to come into play to make it manageable, especially for the small business and sole proprietors. Thank you for bringing up that very important point!

]]> By: Viki http://www.learntodoitright.com/2008/06/03/is-your-email-communication-or-lack-of-it-costing-you-sales/comment-page-1/#comment-12 Viki Mon, 16 Jun 2008 01:26:07 +0000 http://www.learntodoitright.com/?p=4#comment-12 Sandy, I, like you, prefer email for the very reason you stated - "that you have a record of what has been said, should you need to refer back." Also, your suggestion of emailing a web host prior to signing up to see how well they respond can be applied to almost any situation where you are going to make a purchase on the Internet. I highly encourage it! Thanks for taking the time to post your insightful comments. ;) Sandy,

I, like you, prefer email for the very reason you stated – “that you have a record of what has been said, should you need to refer back.” Also, your suggestion of emailing a web host prior to signing up to see how well they respond can be applied to almost any situation where you are going to make a purchase on the Internet. I highly encourage it! Thanks for taking the time to post your insightful comments. ;)

]]> By: Nightshadow http://www.learntodoitright.com/2008/06/03/is-your-email-communication-or-lack-of-it-costing-you-sales/comment-page-1/#comment-7 Nightshadow Thu, 12 Jun 2008 05:11:59 +0000 http://www.learntodoitright.com/?p=4#comment-7 Well written and thought provoking Viki. I also prefer email, although, having been in tech support myself with IBM years ago, I don't hold people to the "respond in 24 hours" rule because I know how full "in-baskets" can become. On the other hand, I'm always [b]unfavorably[/b] influenced when I get no reply at all. Unfortunately, as you have noted elsewhere, customer service does seem to be going the way of the dinosaurs. Well written and thought provoking Viki. I also prefer email, although, having been in tech support myself with IBM years ago, I don’t hold people to the “respond in 24 hours” rule because I know how full “in-baskets” can become. On the other hand, I’m always [b]unfavorably[/b] influenced when I get no reply at all. Unfortunately, as you have noted elsewhere, customer service does seem to be going the way of the dinosaurs.

]]> By: Sandy http://www.learntodoitright.com/2008/06/03/is-your-email-communication-or-lack-of-it-costing-you-sales/comment-page-1/#comment-6 Sandy Wed, 11 Jun 2008 18:48:26 +0000 http://www.learntodoitright.com/?p=4#comment-6 I would also like to commend you on writing such an excellent post, Viki. I too prefer to communicate via email and one of the major reasons is that you have a record of what has been said, should you need to refer back (and in many cases I have had to do just that). I totally agree with everything you commented on in this post and I will often make decisions about who I wish to do business with and whom I will avoid, based on how they respond via my email inquiries. I always tell people that if they are thinking of signing up with a new web host they should ask them a few technical questions first via email and if they don't get a quick and detailed response, then 'keep on looking!' It may be a sweeping generalization, but I feel that if someone is lax in responding to email, they would be just as slack in tending to your business via telephone, mail, in-person, etc. I would also like to commend you on writing such an excellent post, Viki. I too prefer to communicate via email and one of the major reasons is that you have a record of what has been said, should you need to refer back (and in many cases I have had to do just that). I totally agree with everything you commented on in this post and I will often make decisions about who I wish to do business with and whom I will avoid, based on how they respond via my email inquiries. I always tell people that if they are thinking of signing up with a new web host they should ask them a few technical questions first via email and if they don’t get a quick and detailed response, then ‘keep on looking!’ It may be a sweeping generalization, but I feel that if someone is lax in responding to email, they would be just as slack in tending to your business via telephone, mail, in-person, etc.

]]> By: Sliloh http://www.learntodoitright.com/2008/06/03/is-your-email-communication-or-lack-of-it-costing-you-sales/comment-page-1/#comment-5 Sliloh Wed, 04 Jun 2008 02:18:46 +0000 http://www.learntodoitright.com/?p=4#comment-5 Excellent post Viki. I'm one of those that prefers email myself ;) Anita Excellent post Viki. I’m one of those that prefers email myself ;)

Anita

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