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When Nothing is a Good Thing in Web Design

One common mistake in designing a web site is trying to fill up every itty bitty bit of space with something – whether it be information, pictures or advertisements.

I’ve found this especially holds true when the layout contains several vertical columns.  Too often, the designer or the client become obsessed with filling up the length of each column in order to make them align at the bottom of the page.  Their mentality is that the space is there, therefore, it should be put to good use.

The result, however, is not a pleasing, easy-on-your-eyes design, but a web site that looks cluttered and overwhelming.  The web site visitor doesn’t know what to focus on because there are too many things vying for their attention. Their eyes dart over the page, anxiously looking for a place to rest and finding none.

It can be compared to a room in a home.  Imagine for a moment, that you walk into a kitchen where the countertops are filled with small appliances and cluttered with utensils, dishes and cookbooks…all clean and neatly stacked, but in a state of chaos.

The floor space is cramped with tables and chairs, barstools are jammed together and pictures are tacked to every fillable space on the walls.  Appealing?  Not really.  Is it a place that you want to hang out at?  No, not at all.

Now imagine walking into a kitchen where the countertops are bare, with the exception of a few small appliances.  The dishes, utensils and cookbooks are all neatly tucked away in the cupboards.  A small table with several chairs adorns a corner of the room, allowing ample walking room throughout the kitchen.  A single picture hangs on the wall.

Unlike the cluttered kitchen, this room evokes a sense of peace, organization and comfort.  It draws you in, and it makes you feel relaxed, welcomed and “at home.”

White Space – an Important Design Principle

Empty space, known in design terms as negative space or white space (although it can be any color, not just white) , is as Martha Stewart would say, “a good thing.”

White space brings order and organization to a design.  It prevents distractions by deflecting attention away from itself and towards what is important.  It evokes a sense of simple elegance and increases online readability.

White space is not just allowing empty space in columns, but also consists of the empty space that surrounds blocks of text and other design elements.

A Good Example of a Web Site that Uses White Space

This web site of a Denver retaining wall builder does an excellent job of using white space:

  • The left column contains a picture and the navigation – nothing else.  There are no blinking advertisements or other attention-gobbling elements to steal away from the main text of the page.
  • There is an ample amount of space cushioning the margins of the text and the pictures, allowing the eyes a place to rest and reducing eye strain.
  • Bulleted text organizes points into easy to read chunks and are surrounded by extra white space for easy online reading.

The next time you are tempted to fill every bit of space on your web site, remember that the old adage “less is more” is a good rule to apply.  Your customers will appreciate a web site that is easy on their eyes and may be more apt to stick around.  And who doesn’t want a “sticky” a web site? ;)

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5 Web Design Ebooks for the Price of 1 at SitePoint.com

If you are in the web design business, then you’re probably familiar with SitePoint.com.  And if you watch the news, you’ve most likely heard about the wildfires raging in Melbourne, Australia, where SitePoint’s headquarters are located.  So far, over 170 people have lost their lives and over 5000 are now homeless due to the wildfires.

The good-hearted folks over at SitePoint unanimously decided to have a sale in order to raise funds to put towards relief efforts.  So now until Friday, February 13th, 2009, you can get 5 of SitePoint’s top quality web design ebooks for the price of 1.  That’s $149.75 worth of material for only $29.95! All of the proceeds raised from this sale will be donated to the Australian Red Cross.

Some of the web design ebooks included in this sale are:

The Principles of Beautiful Web Design

Deliver First Class Web Sites: 101 Essential Checklists

The Photoshop Anthology: 101 Web Design Tips, Tricks & Techniques

Build Your Own Web Site The Right Way Using HTML & CSS

Be sure to use this link when you order to get the 5 for 1 pricing.  This is a great way to build your web design library and learn new skills while helping the folks in Melbourne.  These books come in PDF format and can be downloaded immediately after purchasing.  Enjoy!

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Checklist for Changing Hosting Companies

Switching over to a different hosting company can be an overwhelming (and downright scary!) task.  Most people put if off and stay with a host they are unhappy with because they worry about their web site going down and losing business during the transition.  However, switching hosts can be a painless process without a minute of downtime when you know exactly what to do and what steps to take.

Here’s the checklist I use with my clients when helping them switch to a new hosting company.  It works like a charm every time:

  1. Locate the information needed to log in to your domain registrar.  This is where you registered your domain name.  Popular domain registrars are GoDaddy, Register.com, eNom, Network Solutions, etc.  Then actually log in to your account to make sure the info you have is correct and that your account is accessible.
  2. Open up an account with the new host.  They will send you a welcome email with all your set up information on it.  Print it out and keep it in a safe place. Log in to your new control panel and get your email set up. If you use Outlook Express for email, you will notice that there is a checkbox in the program that states, “include this account when checking email or synchronizing.”  Don’t check that box for now. (Also, DON’T delete your current Outlook Express settings for your email that is set up with the current host).
  3. Download all your web site files from your current host onto your computer.
  4. Upload all your web site files from your computer to your new host.
  5. Log in to your domain name registrar and update your nameservers with the info that you received in your welcome/setup email from your new host.  This is the actual step that transfers your web site from one host to the other.  It normally takes 24 – 48 hours for the transfer to complete itself.
  6. Once the transfer has taken place, you will no longer receive email from the old host.  If you use Outlook Express, you’ll need to go into the account settings that you set up in #2 and check that box that I told you not to check – “include this account when checking email or synchronizing.” Do that for each email address.  When you’ve verified they are working (when you are receiving email from them), then delete the Outlook Express accounts that use the settings from the former hosting company.
  7. When you’re confident everything is working properly, you can cancel your hosting account with the old host.  Most of the time, they will give you a prorated refund if you’ve paid in advance.

You’re done!

Need a host?

I only give recommendations for products and services that I actually use myself.  Therefore, it’s with confidence that I recommend my own hosting company to anyone who is looking for a better host.

Pair.com has been my hosting company since 2003 and is the hosting company I use for almost all of my clients. They are also the host of choice for usability expert, Jakob Nielson.

I honestly have nothing but nice things to say about them.  I’ve never had a minute of downtime that I know about.  Their customer service is superb.  Their control panel is intuitive and easy to use.

What I love most is that they allow you to have multiple domains using just one hosting package.  This feature alone can save you hundreds of dollars a year in comparison to other hosts that require you have a separate hosting package for each domain.

Pair has a nice offering of different packages to choose from, all reasonably priced.  And if your hosting needs change in the future, you can easily upgrade or downgrade right through your control panel.

And here’s a little secret…if you enter in the word REFUGEE in the coupon code box when you sign up, they will waive your set up fees!

If you need a hosting company for a first-time web site or if you’re looking to change because your current host is less than stellar, I think you will love what you get when you switch to Pair.

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An Example of Good Flash Design – SiteGrinder Web Site

UPDATE 3/10/10: SiteGrinder is no longer using the Flash movie I commented on below.  You will no longer be able to view it on their web site.  SiteGrinder version 3 is to be released soon.  Visit their web site for details.

I admit that I’m not a big fan of Flash.  I believe it is too often used just for show and rarely does anything to enhance the web site visitor’s experience.

Recently, however, I came across a web site that uses Flash to give their web site visitor a visual, bare bones explanation of what their product does and how it works.

The Flash movie is on the home page for a web design product called “SiteGrinder.”   Here’s why I believe it is a good use of Flash and why it works:

  1. It explains what the product does in a very simple, easy-to-understand language. In addition, it uses a couple of basic screen shots to demonstrate how the product operates.  It works because it gives the viewer a good understanding of the product without them having to do a lot of reading.
  2. It loads quickly and it’s short. It takes less than 20 seconds to watch it from beginning to end.  It works because it is to the point without any fluff.  After playing through once, the movie starts over and replays indefinitely.  It works because the viewer can watch it as many times as they want without having to diddle with play and stop buttons.
  3. It contains a “call to action.” Directly underneath the Flash movie is a large button that says “Learn More.”  It works because it is a call to action – it guides the user to the next logical step in the buying process. The “Learn More” button is available to click at anytime during the movie or after.  It works because the viewer can click it whenever they are ready to move on without having to wait until the movie is finished.

All of these features contribute to a Flash presentation that does an excellent job of introducing the product to the web site visitor while drawing them in.  It is an educational tool and a sales tool wrapped up in one.

Well done, SiteGrinder!

As a side note, SiteGrinder looks like it could be an excellent product to speed up the web design process.  It is a Photoshop plugin that takes a web page that has been designed in Photoshop and slices it and puts into HTML/CSS code, potentially saving you hours worth of work.  Once version 3 is released.. I’ll be downloading the trial version and posting a review.

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Which Comes First, the Copy or the Web Design?

Back when I was a rookie web designer, I often had clients come to me fired up to get their web site design rolling, even though they didn’t have a single word of copy written.

“Can you design the web site first and then add the copy later?” they would ask.  Not knowing any better, and wanting to be agreeable, I would always say yes.

So while I designed the web site, the client would plug away at the copy. And that’s where all the problems began.

You see, writing copy for a web site is often a clarification process.  What begins as a general and rather vague idea for a web site becomes more focused and specific as words are put on paper.

As my clients began to clarify what they needed, their vision for the design of the web site often changed.  Sometimes the changes were dramatic, involving an entire rework of the logo, images, and layout. Other times, the changes were more simple, such as additional navigation links or a second or third column.

Either way, it ended up being more work on my end.  And since I charged by the project and not by the hour, I became frustrated by the extra time I had to put in to get the project done. All of which could have been avoided had the copy had been completed first.

Eventually, I learned my lesson.  These days, I insist that my clients have the copy at least 90% completed and finalized before I will start on a design or redesign.

Advertising Always Begins With Words

When you think of how other advertising methods are developed, it’s easy to see why web site design should begin with the words.  After all, who would shoot a TV commercial without having the narrative in place?  Or design a newspaper or magazine ad without knowing what it’s going to say?

It simply isn’t done, because it would be inefficient.  Likewise, it is inefficient to design a web site first and then write the copy for it later.

Start With the Home Page

While there are no hard and fast rules as to what page should be written first, the home page is a perfect starting point.

Writing the home page copy will help you determine what other pages you will need on your site.  And it will help you focus on your customer and what they expect to find on your web site.

One client of mine, while researching her customer’s preferences during the copywriting process, discovered that her target audience wouldn’t be attracted to her original logo and graphics.  She ended up having everything redone.  Her original look was meant to convey her service as fun and unpredictable, while her redesigned look conveyed her service as something that is highly valued and treasured, which is exactly what appealed to those she wanted to attract.

The next time you prepare for a web site design or redesign, focus on the copy first and the design second.  Doing so will result in a process that saves time and money, all while helping to ensure that your web site is focused is on your customer.

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Posted in Copywriting, SEO (Search Engine Optimization), Usability, Web Design.

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