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An Example of Good Flash Design – SiteGrinder Web Site

UPDATE 3/10/10: SiteGrinder is no longer using the Flash movie I commented on below.  You will no longer be able to view it on their web site.  SiteGrinder version 3 is to be released soon.  Visit their web site for details.

I admit that I’m not a big fan of Flash.  I believe it is too often used just for show and rarely does anything to enhance the web site visitor’s experience.

Recently, however, I came across a web site that uses Flash to give their web site visitor a visual, bare bones explanation of what their product does and how it works.

The Flash movie is on the home page for a web design product called “SiteGrinder.”   Here’s why I believe it is a good use of Flash and why it works:

  1. It explains what the product does in a very simple, easy-to-understand language. In addition, it uses a couple of basic screen shots to demonstrate how the product operates.  It works because it gives the viewer a good understanding of the product without them having to do a lot of reading.
  2. It loads quickly and it’s short. It takes less than 20 seconds to watch it from beginning to end.  It works because it is to the point without any fluff.  After playing through once, the movie starts over and replays indefinitely.  It works because the viewer can watch it as many times as they want without having to diddle with play and stop buttons.
  3. It contains a “call to action.” Directly underneath the Flash movie is a large button that says “Learn More.”  It works because it is a call to action – it guides the user to the next logical step in the buying process. The “Learn More” button is available to click at anytime during the movie or after.  It works because the viewer can click it whenever they are ready to move on without having to wait until the movie is finished.

All of these features contribute to a Flash presentation that does an excellent job of introducing the product to the web site visitor while drawing them in.  It is an educational tool and a sales tool wrapped up in one.

Well done, SiteGrinder!

As a side note, SiteGrinder looks like it could be an excellent product to speed up the web design process.  It is a Photoshop plugin that takes a web page that has been designed in Photoshop and slices it and puts into HTML/CSS code, potentially saving you hours worth of work.  Once version 3 is released.. I’ll be downloading the trial version and posting a review.

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Posted in Good Flash Design, Web Design.

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Which Comes First, the Copy or the Web Design?

Back when I was a rookie web designer, I often had clients come to me fired up to get their web site design rolling, even though they didn’t have a single word of copy written.

“Can you design the web site first and then add the copy later?” they would ask.  Not knowing any better, and wanting to be agreeable, I would always say yes.

So while I designed the web site, the client would plug away at the copy. And that’s where all the problems began.

You see, writing copy for a web site is often a clarification process.  What begins as a general and rather vague idea for a web site becomes more focused and specific as words are put on paper.

As my clients began to clarify what they needed, their vision for the design of the web site often changed.  Sometimes the changes were dramatic, involving an entire rework of the logo, images, and layout. Other times, the changes were more simple, such as additional navigation links or a second or third column.

Either way, it ended up being more work on my end.  And since I charged by the project and not by the hour, I became frustrated by the extra time I had to put in to get the project done. All of which could have been avoided had the copy had been completed first.

Eventually, I learned my lesson.  These days, I insist that my clients have the copy at least 90% completed and finalized before I will start on a design or redesign.

Advertising Always Begins With Words

When you think of how other advertising methods are developed, it’s easy to see why web site design should begin with the words.  After all, who would shoot a TV commercial without having the narrative in place?  Or design a newspaper or magazine ad without knowing what it’s going to say?

It simply isn’t done, because it would be inefficient.  Likewise, it is inefficient to design a web site first and then write the copy for it later.

Start With the Home Page

While there are no hard and fast rules as to what page should be written first, the home page is a perfect starting point.

Writing the home page copy will help you determine what other pages you will need on your site.  And it will help you focus on your customer and what they expect to find on your web site.

One client of mine, while researching her customer’s preferences during the copywriting process, discovered that her target audience wouldn’t be attracted to her original logo and graphics.  She ended up having everything redone.  Her original look was meant to convey her service as fun and unpredictable, while her redesigned look conveyed her service as something that is highly valued and treasured, which is exactly what appealed to those she wanted to attract.

The next time you prepare for a web site design or redesign, focus on the copy first and the design second.  Doing so will result in a process that saves time and money, all while helping to ensure that your web site is focused is on your customer.

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Posted in Copywriting, SEO (Search Engine Optimization), Usability, Web Design.

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How Text Alignment Affects Online Readability

Improper use of text alignment is one of the most common and overlooked mistakes of web design. Yet the impact that it has on online readability simply cannot be overlooked. Surprisingly, very few people talk about it or understand its significance.

From the birth of the Internet, people have been taking the rules of text alignment for print and applying them to the screen. But onscreen reading is up to 25% slower and causes more eye strain than reading something in print. Therefore, the text alignment guidelines that work beautifully for print almost always cause readability issues when used online.

How People View / Scan / Read Web Pages

In order to understand why a certain alignment works and others don’t, we first need to understand how people view web pages, scan web pages and read web pages.

Eyetracking studies have shown us that when someone arrives at a web site, their eye is immediately drawn to the upper left hand corner of the web page. From there, the eye moves down the left side of the page, occasionally moving horizontally towards the right. This particularly occurs towards the top of the page and less so while moving further down a page. The result is an “F” shaped eye movement pattern.

This is really no surprise, is it? From the time we sat on Mom or Dad’s lap with our first book, we have been programmed to start reading in the upper left corner of the left page. We read from left to right. This learned behavior carries over from print reading to screen reading.

The primary difference between the two is that people tend to scan web pages and only read what they’ve determined to be of importance to them, rather than reading straight from beginning to end as they do with a book.

Why Left Alignment Rules Online

When text is aligned to the left on a web page, the eye can easily and comfortably follow the straight edge as it moves down the left side of the page or column. Therefore, it is the alignment that is preferred for both scanning and reading online.

Most likely, you are sitting there with a smug look on your face and patting yourself on the back for being smart enough to use left alignment. But are you really? What about headings and subheadings? Are you left-aligning those as well, or have you fallen into the trap of centering them so they “stand out?”

In addition, what alignment are you using for navigation links, ads and testimonials? Most people find themselves using center alignment for these things. Why? The reason is three-fold:

  1. It feels comfortable.
  2. It’s a way to make these elements “stand out,” or to draw attention to them.
  3. It’s what everyone else is doing.

Yes, center alignment does feel comfortable. And quite frankly, it will be more than a mite uncomfortable to break away from using it. But it interrupts the flow of people who are scanning when their eye has to jump to a section in the middle of the page. As a matter of fact, your readers may be intentionally skipping over those center-aligned headings and subheadings that we all know are such an integral part of web site copy. GASP!

Here’s a suggestion. Instead of using center alignment to make your heading, subheadings, etc. stand out, align them to the left and use a larger and bolder font size for them. Using a different color is also a consideration, but use caution. Colored text can also cause readability issues.

Sure, everyone else is center aligning like crazy. That means a lot of web sites are difficult to read and causing unnecessary eyestrain on their poor visitors. But by left aligning your text, you’ll keep your web site visitors blissfully reading and sticking around, which is exactly where you want them. ;)

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Posted in Copywriting, Usability, Web Design.


Should Your Domain Name be Your Company Name or Should It Use Keywords?

I was recently approached by a friend who wanted my advice on choosing a domain name.  An associate of his was getting ready to launch a new business web site.  The debate was over whether he should use:

  1. His company name as the domain name (ex. www.BlueValleyLandDesign.com ) OR
  2. A domain name that utilizes keywords (ex. www.Denver-Landscaping.com)

Most of the time my answer would’ve been a no-brainer – use the business name.  After all, most people assume that your domain name matches your company name.  It makes it easy for people to remember your web site address and share it with others.

In this case, however, I recommended going with keywords.  The reason?  The business name included the last name of the owner.

“Well, so what?” you might be asking.  “It’s common practice for people use their first or last names, and sometimes both in their business name.”

That’s true.  And it’s really not a good naming convention, in my opinion.  Particularly when it comes to web businesses and domain names.

The reason for this is value.  Let me explain. When selling a business web site, the web site’s primary value is almost always weighed by its search engine rankings.  And search engine rankings are, of course, completely 100% attached to the domain name.

Now think of this:  Is a prospective buyer going to want to own a business named Suzy’s Web Design with a domain name of www.SuzysWebDesign.com?  Unless their name is Suzy, probably not.  But a business and domain name that is generic, such as Smart and Savvy Web Design and www. SmartAndSavvyWebDesign.com would be appealing to a much larger population.

I really never even considered this until I sold my web design web site last year.  My business happened to have a generic name with a matching domain name.  Its sales appeal was its search engine rankings, its longevity, and its reputation, in that order.  After the transfer to the new owner was complete, I got to wondering if he still would’ve been interested in buying it if it had a domain name of VikiNygaardWebDesigns.com.  I kinda doubt it.

So what do you do if you are basically stuck with a company name that uses a personal name?  My recommendation would be this:  Use two domains.  Use a keyword-rich domain name for the search engines and then point your company domain name to the keyword-rich domain name.  The keyword-rich domain name would be the domain name where all your web site files are located and would be the one that the search engines would crawl.  The company domain name is the one you would use for advertising and sharing with your customers.

For example, www.Denver-Landscaping.com is a keyword-rich domain name.  I would upload all the web site files to this domain name, then point the company domain name to it.  The domain name that is pointed will never gain search engine rankings.  The domain name where your site files are located will.

“But I have no intention of ever selling my web site.”  Believe me, neither did I.  Like most people who start a business, I expected to stick with it a long time, but life and circumstances changed.  The opportunity unexpectedly came along for me to sell and the timing was right.

When you buy a domain name and build a web site, don’t just think about the here and now, but consider how your choices will impact the future as well.  Doing so might mean all the difference between a web site that holds value in the eyes of prospective buyers and one that doesn’t.

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Posted in SEO (Search Engine Optimization), Web Design.

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How Does Your Web Site Look in Google Chrome?

When Google announced the beta release of it’s new browser, Google Chrome, you could almost hear the groans resonating off the Internet walls.  For web designers and webmasters, another browser means more time will need to be spent slugging through the dreary sea of cross browser compatibility issues, a process that can be about as enjoyable as a double root canal.

As much as we’d like to turn our noses up in the air at Chrome and pretend it doesn’t exist, I believe we are better off dealing with it and accepting that it’s here to stay.  It’s actually a very nice browser with a clean, simplistic design and a number of features that make it attractive from a user’s standpoint.

From a browser compatibility standpoint, Chrome, like Safari, is based on the WebKit open source project, which means it pays careful attention to web standards and validation.   In essence, it is less forgiving of coding mistakes than Internet Explorer is.  This means that while your web site might display perfectly in Internet Explorer, it might look downright awful in Chrome.

On the bright side, Microsoft will soon be releasing Internet Explorer version 8 (currently available in beta), and it’s been announced that this version will now interpret web pages based on strict W3C standards.  This is a smart move on Microsoft’s part, in my opinion.  As browsers move towards following web standards, cross browser compatibility will become easier to work through as different browsers begin to interpret and display web pages in the same manner.

But that day isn’t here yet.  And so for now, we need to add Google Chrome to our list of browsers to check our web sites in…not just to make sure that they display as intended, but also to make sure everything works properly as well.

How does YOUR web site look in Google Chrome?

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