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How Text Alignment Affects Online Readability

Improper use of text alignment is one of the most common and overlooked mistakes of web design. Yet the impact that it has on online readability simply cannot be overlooked. Surprisingly, very few people talk about it or understand its significance.

From the birth of the Internet, people have been taking the rules of text alignment for print and applying them to the screen. But onscreen reading is up to 25% slower and causes more eye strain than reading something in print. Therefore, the text alignment guidelines that work beautifully for print almost always cause readability issues when used online.

How People View / Scan / Read Web Pages

In order to understand why a certain alignment works and others don’t, we first need to understand how people view web pages, scan web pages and read web pages.

Eyetracking studies have shown us that when someone arrives at a web site, their eye is immediately drawn to the upper left hand corner of the web page. From there, the eye moves down the left side of the page, occasionally moving horizontally towards the right. This particularly occurs towards the top of the page and less so while moving further down a page. The result is an “F” shaped eye movement pattern.

This is really no surprise, is it? From the time we sat on Mom or Dad’s lap with our first book, we have been programmed to start reading in the upper left corner of the left page. We read from left to right. This learned behavior carries over from print reading to screen reading.

The primary difference between the two is that people tend to scan web pages and only read what they’ve determined to be of importance to them, rather than reading straight from beginning to end as they do with a book.

Why Left Alignment Rules Online

When text is aligned to the left on a web page, the eye can easily and comfortably follow the straight edge as it moves down the left side of the page or column. Therefore, it is the alignment that is preferred for both scanning and reading online.

Most likely, you are sitting there with a smug look on your face and patting yourself on the back for being smart enough to use left alignment. But are you really? What about headings and subheadings? Are you left-aligning those as well, or have you fallen into the trap of centering them so they “stand out?”

In addition, what alignment are you using for navigation links, ads and testimonials? Most people find themselves using center alignment for these things. Why? The reason is three-fold:

  1. It feels comfortable.
  2. It’s a way to make these elements “stand out,” or to draw attention to them.
  3. It’s what everyone else is doing.

Yes, center alignment does feel comfortable. And quite frankly, it will be more than a mite uncomfortable to break away from using it. But it interrupts the flow of people who are scanning when their eye has to jump to a section in the middle of the page. As a matter of fact, your readers may be intentionally skipping over those center-aligned headings and subheadings that we all know are such an integral part of web site copy. GASP!

Here’s a suggestion. Instead of using center alignment to make your heading, subheadings, etc. stand out, align them to the left and use a larger and bolder font size for them. Using a different color is also a consideration, but use caution. Colored text can also cause readability issues.

Sure, everyone else is center aligning like crazy. That means a lot of web sites are difficult to read and causing unnecessary eyestrain on their poor visitors. But by left aligning your text, you’ll keep your web site visitors blissfully reading and sticking around, which is exactly where you want them. ;)

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Posted in Copywriting, Usability, Web Design.


Should Your Domain Name be Your Company Name or Should It Use Keywords?

I was recently approached by a friend who wanted my advice on choosing a domain name.  An associate of his was getting ready to launch a new business web site.  The debate was over whether he should use:

  1. His company name as the domain name (ex. www.BlueValleyLandDesign.com ) OR
  2. A domain name that utilizes keywords (ex. www.Denver-Landscaping.com)

Most of the time my answer would’ve been a no-brainer – use the business name.  After all, most people assume that your domain name matches your company name.  It makes it easy for people to remember your web site address and share it with others.

In this case, however, I recommended going with keywords.  The reason?  The business name included the last name of the owner.

“Well, so what?” you might be asking.  “It’s common practice for people use their first or last names, and sometimes both in their business name.”

That’s true.  And it’s really not a good naming convention, in my opinion.  Particularly when it comes to web businesses and domain names.

The reason for this is value.  Let me explain. When selling a business web site, the web site’s primary value is almost always weighed by its search engine rankings.  And search engine rankings are, of course, completely 100% attached to the domain name.

Now think of this:  Is a prospective buyer going to want to own a business named Suzy’s Web Design with a domain name of www.SuzysWebDesign.com?  Unless their name is Suzy, probably not.  But a business and domain name that is generic, such as Smart and Savvy Web Design and www. SmartAndSavvyWebDesign.com would be appealing to a much larger population.

I really never even considered this until I sold my web design web site last year.  My business happened to have a generic name with a matching domain name.  Its sales appeal was its search engine rankings, its longevity, and its reputation, in that order.  After the transfer to the new owner was complete, I got to wondering if he still would’ve been interested in buying it if it had a domain name of VikiNygaardWebDesigns.com.  I kinda doubt it.

So what do you do if you are basically stuck with a company name that uses a personal name?  My recommendation would be this:  Use two domains.  Use a keyword-rich domain name for the search engines and then point your company domain name to the keyword-rich domain name.  The keyword-rich domain name would be the domain name where all your web site files are located and would be the one that the search engines would crawl.  The company domain name is the one you would use for advertising and sharing with your customers.

For example, www.Denver-Landscaping.com is a keyword-rich domain name.  I would upload all the web site files to this domain name, then point the company domain name to it.  The domain name that is pointed will never gain search engine rankings.  The domain name where your site files are located will.

“But I have no intention of ever selling my web site.”  Believe me, neither did I.  Like most people who start a business, I expected to stick with it a long time, but life and circumstances changed.  The opportunity unexpectedly came along for me to sell and the timing was right.

When you buy a domain name and build a web site, don’t just think about the here and now, but consider how your choices will impact the future as well.  Doing so might mean all the difference between a web site that holds value in the eyes of prospective buyers and one that doesn’t.

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Posted in SEO (Search Engine Optimization), Web Design.

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How Does Your Web Site Look in Google Chrome?

When Google announced the beta release of it’s new browser, Google Chrome, you could almost hear the groans resonating off the Internet walls.  For web designers and webmasters, another browser means more time will need to be spent slugging through the dreary sea of cross browser compatibility issues, a process that can be about as enjoyable as a double root canal.

As much as we’d like to turn our noses up in the air at Chrome and pretend it doesn’t exist, I believe we are better off dealing with it and accepting that it’s here to stay.  It’s actually a very nice browser with a clean, simplistic design and a number of features that make it attractive from a user’s standpoint.

From a browser compatibility standpoint, Chrome, like Safari, is based on the WebKit open source project, which means it pays careful attention to web standards and validation.   In essence, it is less forgiving of coding mistakes than Internet Explorer is.  This means that while your web site might display perfectly in Internet Explorer, it might look downright awful in Chrome.

On the bright side, Microsoft will soon be releasing Internet Explorer version 8 (currently available in beta), and it’s been announced that this version will now interpret web pages based on strict W3C standards.  This is a smart move on Microsoft’s part, in my opinion.  As browsers move towards following web standards, cross browser compatibility will become easier to work through as different browsers begin to interpret and display web pages in the same manner.

But that day isn’t here yet.  And so for now, we need to add Google Chrome to our list of browsers to check our web sites in…not just to make sure that they display as intended, but also to make sure everything works properly as well.

How does YOUR web site look in Google Chrome?

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Stick With Web Site Terms that Are Familiar

Web designers and web site owners often find themselves on a mission to think up ways in which they can make their web site unique and memorable.  After all, everyone wants their web site to stand out in the crowd.

But it’s important to use caution when straying from what’s familiar.  This is especially holds true when it comes to web site terminology.  People have become accustomed to using certain words and phrases to describe specific web site elements.  When you change them in an effort to be clever or creative, the end result is most often confusion.

A good example would be a recent change made at BlogCatalog, a blog directory/social networking site I belong to.  BlogCatalog stated in their September newsletter that due to confusion, they would be changing the terminology of their blog “neighborhoods” to blog “favorites.”

If you are thinking, “What the heck is a blog neighborhood?” apparently a lot of other people were wondering the same thing!  Simply put, a “neighborhood” was a place on your BlogCatalog account where you could add blogs you liked.  Most people know this as “bookmarking” a site, or adding it to “favorites.”  The folks at BlogCatalog must have initially thought that using the term “neighborhood” was a clever way to stand out…a way to be different.

But it ended up backfiring.  People didn’t recognize the terminology.  Most (including me) had no idea what “neighborhoods” were.  As a result, BlogCatalog decided to change blog “neighborhoods” to blog “favorites,” a term that people are familiar with and instantly recognize.

Let’s take a look at a few other web site elements where it’s wise to stick with terms that are well-known:

  • Navigation - Use terms that are familiar, no matter how boring or overused they may seem.  The Home page should be referred to as the Home page, the About page should be named exactly that, and so on and so forth.
  • Shopping carts - Call a shopping cart what it is – a cart.  Studies have shown that using other terms such as bag, basket, buggy, etc. are not as well accepted or recognized by web site users.
  • Buttons – Label form buttons by what their function is and resist the urge to label them with cute or clever words or phrases.  For example, contact form submit buttons should be labeled “submit,” search form buttons should be labeled “search,” and subscription form buttons should be labeled “subscribe.”

When it comes to web site terminology, don’t leave people second guessing.  Stick with what’s familiar and intuitive and your customers will stick around.

Remember, it’s always about the customer.

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How Web Site Inconsistencies Cause Confusion

It happens more often than you think. Something on a web site confuses the visitor and they freeze up. Whatever process they were in – researching, purchasing, etc. – has been brought to a dead halt.

A handful of these visitors might proceed to the FAQ page (if one exists) in hopes of finding clarification. An even smaller amount might fill out the web site’s contact form asking for an explanation.

Most, however, will leave.

It’s been pounded into us that the layout, colors and navigation should be consistent throughout the web site in order to avoid confusing the visitor. However, just as important, but often overlooked, is consistency in what the web site says.

Let me give you a couple of examples.

Inconsistency in the Product Guarantee

During a recent online shopping experience, I noticed that the product I was interested in came with a 30-day guarantee. When I got to the shopping cart, however, the company had a statement claiming all their products came with a 90-day guarantee.

Even though it really didn’t matter to me one way or the other, it distracted me. Instead of continuing with my purchase, I flipped between the product page and the shopping cart, trying to figure out why one stated 30-days and the other stated 90-days. Eventually, I did make my purchase. But I still don’t know which guarantee is the correct one.

Inconsistency in the Shopping Cart Options

In another situation, I was checking out an item I was thinking of purchasing, but hadn’t made a firm decision about yet. The web site said it was backordered, but was available for pickup at most stores. However, when I added the item to the cart, the option for store pickup was faded out.

In this case, I dumped the shopping cart. I wasn’t interested in waiting a couple of weeks for my purchase to be shipped to my home. I was, however, interested in purchasing it online and then picking it up at the store. But since their shopping cart wouldn’t allow me to select the “pick up in store” option, I would have had to call or visit the store if I wanted to make my purchase. And I had no intention of doing either one.

What We Can Learn

This lesson here is that inconsistency is a distraction that causes confusion. It has the potential to cost you the sale.

If you state you offer a 30-day guarantee on all your products, then make sure that the verbiage consistently states “30-days” throughout your web site. If the product is available for in-store pick up, then the customer should be able to choose that option and continue with their purchase.

How You Can Improve

Take some time to review your web site today. Are there inconsistencies in what your web site is saying to your customers? If so, you’ll want to make an effort to correct them as soon as possible.

In addition, are there certain questions that you get asked time and again by your customers? Then end the confusion by taking time to add wording to your web site that answers those questions. The more informed your customer is, the more confident they will feel about buying from you.

Remember – it’s always about the customer.

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